When Yapstone is notified by a processor of a chargeback by your guest, an email is sent to you as the merchant (e.g., property owner, property management company, hotel) to notify that a chargeback has been received. This email indicates the reason code, your guest/payer’s transaction reference number and steps to follow to dispute this chargeback.
It is important you follow these steps and reply in due course so that, if you choose to contest the chargeback, Yapstone can present a case on your behalf for reversal of the chargeback.
For more information on what a chargeback is, click here.
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