I received a failed deposit/debit notification. What are the next steps?

A notice is sent to you when Yapstone is unable to deposit or recover funds to/from your bank account.
The notice you receive advises what's required to resolve your issue and prevent future payments from being held or delayed, so review your email carefully for details of next steps particular to your account.

Deposits to a bank account may fail because the bank account detail we have on file is incorrect, the account is closed, or the account does not allow for the electronic transfer of funds.

We may be unable to debit your account, for example, when there are insufficient funds at the time of the request, or your bank account or mandate may not be set up to allow debits.