When a homeowner issues a refund to your payment card, you receive an automated email confirming the date that the refund has been issued. Please note due to unprecedented travel disruptions, refunds may currently take 30 days to flow through the banking system.
In the interim we ask you not to contact your card issuer to raise a chargeback as your refund is being processed.
If you have received an email confirmation regarding your refund date but have not received funds back to your account after 30 days, please contact VacationRentPayment:
Submit a request by clicking here or phone: +1 888-618-1611 (Monday - Friday, 5.00-16.00 PST)