What are the most common types of chargebacks?

Credit/Refund Not Processed
Services Not Rendered
Quality of Services/Property Not as Described
Fraudulent Transaction

Credit/Refund Not Processed

Below are some common reasons for this type of chargeback:

• Guests that do not receive a promised refund in a timely fashion.
• Guests that want their Refundable Damage Deposit (RDD) refunded to them.
• Guests claim they cancelled the service within cancellation policy and didn’t receive a refund. 

Services Not Rendered

Below are some common reasons for this type of chargeback:

• Guests claim they cancelled their reservation within cancellation policy and never used the property.
• Guests claim they were charged for additional amenities or services but did not receive them (i.e. pool could not be used, recreation room not available, etc.). 

Quality of Services/Property Not as Described

Common reasons for this type of chargeback

• Guests claim that the property was not clean and functional (e.g. mold, dust, pet odors or stains, or heat or air conditioning not working, etc.).
• Guests claim that the property did not match the description as advertised.
• Guests claim that the property owner switched properties, and the property that they were given was not comparable to the property they made the reservation for. 

Fraudulent Transaction

• The cardholder claims they have no knowledge of the transaction and did not authorize it.