A chargeback is when a cardholder does not recognize a transaction, did not perform the transaction, or did not receive the goods or services advertised. The cardholder contacts his/her bank to dispute the transaction at which time the bank will reverse the charge back to the Merchant or in this case the Property Owner. This reversal of the original charge is known as a “chargeback”.
Articles in this section
- What is a chargeback?
- What are the most common types of chargebacks?
- I refunded this guest/renter, and now a chargeback occurred. You have debited me twice (once for the refund, and again for the chargeback). Why?
- My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
- What documents or proof do you need to fight a chargeback?
- How long do I have to provide documents to support my chargeback case?
- Can I dispute a chargeback?
- Why do I have to pay a chargeback Fee?
- Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
- Why are you requesting my chargeback documents again?