Yapstone provides online payment solution to support the needs of our affiliates and partners, but we do not have access to your dashboard, reservation manager, account, or conversations between you and your guest.
Articles in this section
- What is a chargeback?
- I have a question about a chargeback notification I received
- What are the most common types of chargebacks?
- Why are you requesting my chargeback documents again?
- Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
- What is YapStone doing to protect homeowners from chargebacks?
- I won the case! When do I get my money back?
- How long do I have to provide documents to support my chargeback case?
- What documents or proof do you need to fight a chargeback?
- I refunded this guest/renter, and now a chargeback occurred. You have debited me twice (once for the refund, and again for the chargeback). Why?
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