Yapstone provides online payment solution to support the needs of our affiliates and partners, but we do not have access to your dashboard, reservation manager, account, or conversations between you and your guest.
Articles in this section
- What is a chargeback?
- What are the most common types of chargebacks?
- I refunded this guest/renter, and now a chargeback occurred. You have debited me twice (once for the refund, and again for the chargeback). Why?
- My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
- What documents or proof do you need to fight a chargeback?
- How long do I have to provide documents to support my chargeback case?
- Can I dispute a chargeback?
- Why do I have to pay a chargeback Fee?
- Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
- Why are you requesting my chargeback documents again?