My payment was declined but my card was charged

If you receive notification that your payment has been declined, it means we were unable to process the transaction.

Don’t worry! You are not charged for declined transactions. When you attempted to make a payment, your bank automatically placed a pending charge on your account each time you submitted a payment. These pending charges will be released in 3-15 business days depending on your bank, and the money will not be deducted from your account. Please wait for your bank to drop these pending authorizations. The pending charges will fall off your card.