I am a Property Manager/HomeOwner
Latest Updates
Account
- How do I reset my password?
- How do I amend my email address?
- How do I change my account details with VacationRentPayment?
- How do I view my payment history?
- How do I fill in my form using DocuSign?
- How do I get my bank details changed?
Refunds
Payment Processing Service
- When will I get my money?
- What payment types are accepted?
- Why was my guest’s payment declined?
- Address Verification Service (AVS), why is important?
- Who is VacationRentPayment?
- How do I contact VacationRentPayment?
Fees & Billing
Onboarding
Tax Related
- What is a W-9 and why does Yapstone need mine?
- What is a Form 1099-K?
- What is the purpose 1099-K reporting?
- What are the Form 1099-K thresholds?
- What if my TIN or Legal Name is different than what the IRS has?
- I don’t want a 1099-K, I already report my income to the IRS – why do you need to report as well?
Chargebacks
- What is a chargeback?
- What are the most common types of chargebacks?
- I refunded this guest/renter, and now a chargeback occurred. You have debited me twice (once for the refund, and again for the chargeback). Why?
- My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
- What documents or proof do you need to fight a chargeback?
- How long do I have to provide documents to support my chargeback case?