I am a Property Manager/HomeOwner

Latest Updates

• Why can I not log into the platform?
• Corona Virus – Covid-19 Update
• How do the new funding timeframe impact reporting?
• What can I do to be placed back on regular funding times?
• When will funding times return to previous schedule?

Account

• How do I reset my password?
• How do I amend my email address?
• How do I change my account details with VacationRentPayment?
• How do I view my payment history?
• How do I fill in my form using DocuSign?
• How do I get my bank details changed?

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Refunds

• How can I issue refunds to my guest?

Payment Processing Service

• When will I get my money?
• What payment types are accepted?
• Who is VacationRentPayment?
• How do I contact VacationRentPayment?
• What are the VacationRentPayment Terms and Conditions?
• How do I read my statement?

See all 9 articles

Fees & Billing

• How do I view my bills and fees?
• What are your fees?
• How will I get billed for your service?

Onboarding

• I have just applied for service. What are the next steps?
• How can I apply for service?

Tax Related

• What is a W-9 and why does Yapstone need mine?
• What is a Form 1099-K?
• What is the purpose 1099-K reporting?
• What are the Form 1099-K thresholds?
• What if my TIN or Legal Name is different than what the IRS has?
• I don’t want a 1099-K, I already report my income to the IRS – why do you need to report as well?

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Chargebacks

• What is a chargeback?
• What are the most common types of chargebacks?
• I refunded this guest/renter, and now a chargeback occurred. You have debited me twice (once for the refund, and again for the chargeback). Why?
• My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
• What documents or proof do you need to fight a chargeback?
• How long do I have to provide documents to support my chargeback case?

See all 14 articles