I am a Property Manager/HomeOwner
Latest Updates
Account
- How do I reset my password?
- How do I view my payment history?
- How do I change my account details with VacationRentPayment?
- When will my account change request be completed?
- I am not receiving any deposit emails
- How do I amend my email address?
Payment Processing Service
- When will I get my money?
- What payment types are accepted?
- How do I read my statement?
- Why was my guest’s payment declined?
- Address Verification Service (AVS), why is important?
- Why is Yapstone sending a second receipt if I already sent one to the payer?
Onboarding
- How can I apply for service?
- I have just applied for service. What are the next steps?
- When will my application be approved?
- Why are you requesting additional documents from me?
- What is a Beneficial Ownership document?
- The requested documents are in someone else’s name
Refunds
Fees & Billing
Tax Related
- What is a W-9 and why does Yapstone need mine?
- What is a Form 1099-K?
- What is the purpose 1099-K reporting?
- What are the Form 1099-K thresholds?
- What if my TIN or Legal Name is different than what the IRS has?
- I don’t want a 1099-K, I already report my income to the IRS – why do you need to report as well?
Chargebacks
- What is a chargeback?
- I have a question about a chargeback notification I received
- What are the most common types of chargebacks?
- Why are you requesting my chargeback documents again?
- Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
- What is YapStone doing to protect homeowners from chargebacks?